Frequently Asked Questions

You can pay by bank card via the secure system of SimplePay (OTP Mobil Kft.) (VISA, Mastercard, Maestro), as well as with Apple Pay and Google Pay. If you do not wish to pay online, you can choose cash on delivery – where you pay upon receipt of the package – or you can settle the order via advance bank transfer. Details can be found in the shipping and payment information.

Yes, for every order we issue an electronic invoice in accordance with legal requirements, which includes the shipping fee if one has been charged.

Within Hungary, the shipping fee depends on the chosen method: Posta parcel point 990 HUF, Foxpost locker 1,190 HUF, home delivery 1,590 HUF. Domestic shipping is free for all orders over 20,000 HUF. For international delivery, the fee depends on the destination country and the weight of the package, and will be displayed at checkout.

For items in stock, the package generally arrives within 2–3 business days following the order: one business day for processing, and an additional 1–2 business days for delivery. Orders received after 10:00 AM are processed starting the next business day. If the product is currently out of stock but can be ordered, the expected lead time is typically 5–10 business days. Weekends and public holidays are not included. On each product page, below the "Add to cart" button, you can see the expected delivery date calculated for that specific item. You will be notified by e-mail on the day of dispatch, and you can track the shipment using the parcel number. For international delivery, transit time may be longer depending on the destination country.

We ship worldwide. Within Hungary, we deliver to Posta parcel points, Foxpost lockers, and to your home; we also ship to the European Union and other countries around the world. The exact shipping fee based on the destination country and the weight of the package will be displayed at checkout. If your address is not available at checkout, please write to hello@modianoajandek.hu, and we will provide a custom quote.

Yes, ordered products can also be picked up in person at our store in Pécs: 7621 Pécs, Irgalmasok utca 12. We will coordinate the details of the pickup after the order is placed. More details are on the contact page.

Yes. You may cancel your purchase within 14 days of receiving the product without providing a reason, and the return is free – MODIANO covers the cost of return. Please indicate your intention to cancel at hello@modianoajandek.hu; we will coordinate the method of return in advance. Details are in the cancellation policy.

We will refund the paid amount within 14 days of receiving the cancellation, using the same payment method you used for the purchase. We may withhold the refund until we have received the product back or you have provided credible proof of dispatch.

Please check the package upon receipt. If the product is defective, damaged, or incorrect, please notify us immediately at hello@modianoajandek.hu – in such cases, our statutory warranty and guarantee obligations remain in effect.

The duration of the warranty for durable consumer goods subject to mandatory warranty is one year. As a consumer, you are also entitled to statutory implied warranty and product warranty rights, which can be enforced for two years from the date of fulfillment. You can exercise your claim with the invoice or receipt proving payment.

The material of our offerings varies by product: from copper decorative items to solid bronze and bronze-plated sculptures, as well as wood, glass, ceramic, and metal objects. The exact material and size are included in the description on each product's data sheet, so it is worth checking the specific product page before purchasing.

Both versions can be found in our selection, and the product name clearly indicates which one it is. The pieces in the Bronze sculpture collection are sculptures cast from solid bronze. The pieces in the Bronze-plated sculpture collection have a bronze effect achieved by a surface coating; these are not solid bronze castings. The exact material designation is indicated on every product's data sheet.

Copper decorative items may develop a natural patina over time, which is not a defect but an inherent characteristic of copper as a living material. You can preserve their beauty by regularly wiping the objects with a soft, dry cloth. You will find a detailed guide on cleaning, polishing, and preserving the patina in our article entitled Caring for copper decorative items.

Currently unavailable products are marked "Sold out". Many products can still be ordered even then: for these, the expected lead time is typically 5–10 business days, and you can see the estimated delivery time in a specific date format on the product page. If the supplier's lead time differs from this, we will inform you by e-mail after your order.

We have put together special gift idea collections for weddings, birthdays, anniversaries, Christmas, Mother's Day, and graduations, as well as separate selections for women and men, so you can quickly find an elegant decorative item or gift suitable for the occasion.

In our selection, you can purchase a gift bag, with which the chosen decorative item can be handed over in festive packaging. We do not currently offer a separate gift-wrapping service.

No, we do not undertake engraving, lettering, or other custom processing. We ship the products in the form created by the manufacturer, as shown on the product page. Where the term "engraved" appears in the product name, it signifies factory decoration; custom text cannot be requested for these either.

No, we only sell new products. Every decorative item and gift reaches you in an unopened, new condition.

Yes, our store is located in Pécs at 7621 Pécs, Irgalmasok utca 12, where you can also pick up your order in person.

Opening hours: Monday to Friday 10:00–17:30, Saturday 10:00–17:00, Sunday 12:00–16:00. Address: 7621 Pécs, Irgalmasok utca 12.

You can reach us anytime by e-mail at hello@modianoajandek.hu. On business days, from Monday to Friday between 8:00 AM and 8:00 PM, we are also happy to help via the chat in the bottom right corner of the webshop.